We are committed to delivering your order accurately, in good condition, and always on time.
Please note our shipping policy as follows:
- Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.
- In general, the material shall be dispatched from our factory at Bhiwadi, Rajasthan.
- The buyer must arrange to send Waybill/Wayform etc as applicable to respective state in case of interstate purchase i.e. if the delivery needs to be made outside Rajasthan
- The material shall be dispatched only after we receive the Waybill/Wayform from the customer
- Octroi etc local area taxes shall be extra and customer needs to pay to the delivery service the Octroi as applicable when the material is delivered to the buyer.
- We make our best efforts to ship each item in your order, which is in stock on immediate basis, after confirmation of receiving of the payment in our account, from our factory. In case material is not in stock, we shall need sufficient time to produce and dispatch the same, the approximate time required to produce the material shall be informed to you through our customer care.
- We ship on all week days (Monday to Saturday), excluding public holidays.
- To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier and express road delivery agencies.
- We make our best efforts to ship all items in your order together.
- We shall try to dispatch the material in lots as items may keep getting ready at our end so that the customer may face least difficulty. If the buyer may not like to have the part consignments then he must choose ‘part shipment not allowed’ option while placing the order. In such a case, we shall dispatch the material only when all the items in the order are ready.
- If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care no (1800-212-7900) or mail us at firstname.lastname@example.org, mentioning your order reference number. We shall check the details and if found correct, we shall make our best efforts to ensure that a replacement delivery is made to you at the earliest or else the money is refunded to your account. The decision By Prayag shall be final and acceptable to all party is such case.
- Please note all items will be shipped with an invoice mentioning the price, as per Indian Tax Regulations
- We ship through leading courier services, and you can track your order online after it is shipped. In the unlikely event we are unable to deliver any items in your order, be assured that you will not be charged for that item, or you shall be refunded the full amount charged for the item.
- We are committed to delivering your order accurately, in good condition, and always on time.
- Please note our general Transit time in case of material being ordered for movement by Road:
| 1|| Andhra Pradesh and Telangana|| 6-7 Working Days|
| 2|| Assam ( To Guwahati Only)|| 8-9 Working Days|
| 3|| Bihar|| 5-6 Working Days|
| 4|| Chhattisgarh|| 7-8 Working Days|
| 5|| Daman & Diu|| 4-5 Working Days|
| 6|| Delhi (NCR, upto Jaipur)|| 1-2 Working Days|
| 7|| Goa|| 5-6 Working Days|
| 8|| Gujarat|| 4-5 Working Days|
| 9|| Haryana|| 3-4 Working Days|
| 10|| Himachal Pradesh|| 3-4 Working Days|
| 11|| Jammu & Kashmir|| 3-4 Working Days|
| 12|| Jharkhand|| 7-8 Working Days|
| 13|| Karnataka|| 6-7 Working Days|
| 14|| Kerala|| 7-8 Working Days|
| 15|| Madhya Pradesh|| 3-4 Working Days|
| 16|| Maharashtra|| 4-5 Working Days|
| 17|| Nepal|| 10-12 Working Days|
| 18|| Orissa|| 8-9 Working Days|
| 19|| Rajasthan|| 3-4 Working Days|
| 20|| Tripura( to Agratala Only)|| 12-15 Working Days|
| 21|| Uttar Pradesh|| 3-5 Working Days|
| 22|| Uttrakhand|| 3-4 Working Days|
| 23|| West Bengal|| 6-7 Working Days|
In case of material ordered by Courier, the usual time to main delivery areas shall be NCR-1-2 Working Days, Rest of India- 3 to 8 Working Days, depending on the reach to the place.
*Note: In the event we have to cancel any items in your order, if you have paid using a credit card your credit card shall not be charged for the above cancelled item(s). If you have paid using a debit card/net banking, your bank shall be instructed to refund the amount within 2 working days. However, the actual credit to your account will depend on your banks processing time, which may be 7-15 Working Days. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same
- Additional Charges shall be applicable as mentioned for the product in case of COD/DOD orders (cheque or Demand Draft on Delivery)
- Freight upto door delivery is included in all the basic price as mentioned on the website in general. However, in case the given address is not covered by the Express Delivery service under their normal destinations, in that case, the material shall be delivered to the the delivery service’s nearest delivery centre in that case. The buyer shall be responsible to arrange to pick the material from the delivery centre on their own and their own cost.
- For most products in our range shipping charges are included in the basic price. However, for some large volume or high value item, special rates may be applicable.
- Additional Shipping charges if any & COD ( if offered) charges are typically non-refundable, unless the product is returned due to a manufacturing defect. emasterbatches.com reserves the right to determine whether the product has a manufacturing defect or otherwise.